FAQ Category: Account Management

Yes, you can have multiple accounts for Curi if you are part of more than one organization that uses Curi. Each account is tied to a specific organization, allowing you to create and manage separate accounts for each organization you belong to. This way, you can seamlessly switch between different accounts and organizations within the app, ensuring that your work and communication remain organized and efficient across various contexts.

To change your email address in Curi , follow these steps:

First, open Curi  and go to the “More” page by tapping on the More button in the bottom footer. From there, head to the “Settings” page, where the Account Settings page will be opened by default. In the settings, click on the “Edit Account” button right below the account information. Look for the section where your email address is listed. You’ll have the option to edit it—just enter your new email address. Once you’ve made the change, click “Save Changes.”

After that, the admin of your organization will be notified about the change. They’ll either accept or reject your request. If accepted, your new email will be updated the next time you start the app. If rejected, your email address will remain the same.

A couple of things to remember:

• Make sure the new email is valid and accessible since you’ll need to verify it.
• Don’t forget to save your changes before exiting!

You can also get guidance on using the app and managing your account settings by chatting directly with Curi AI through the “Get App Support” feature. Curi AI will assist you with any questions or concerns you may have regarding the app and account settings.

To delete your account from Curi , follow these easy steps: Start by opening Curi  and navigating to the “More” page by selecting the “More” option in the bottom footer. From there, head to the Settings page by selecting the “Settings” option, where the “Account Settings” page will open by default. Once you’re in your account settings, look for the “Delete Account” option. You’ll then need to enter your current password and choose a reason for deleting your account. After that, you can simply select “Delete.”

Before deleting your account, it’s a good idea to back up any important data or conversations you may need in the future. Also, make sure there are no active conversations or unresolved issues, as deleting your account will close everything. Keep in mind that this action is permanent and irreversible—once deleted, you’ll lose access to all your data and any ongoing processes.

To create an account on Curi , please follow these simple and guided steps:

Open Curi 

Locate the Curi  icon on your home screen or app drawer and tap to open it.

Splash Screen

Upon opening the app, you will be greeted with the splash screen. Wait for it to load, and the app will proceed automatically.

Enter Your Work Email

You will be prompted to enter your work email. This email should be the one registered with your organization.

Join Your Organization

After entering your email, your registered organization will automatically be displayed in the organization field.

If your email is linked to multiple organizations, you will see a list of organizations to choose from.

Select the organization under which you are creating the account.

🔹 Pro Tip:
If your organization does not appear, please contact your HR team or organization’s administrator to confirm that your email has been registered with Curi.  If your organization has not registered yet, please send email to info@curiapp.ai 

Accepting Terms and Conditions

On this page, You can access and review the app’s terms and conditions and Privacy Policy. Once you’ve read them, tap the checkbox to agree and continue.

Verification Code

If your email is registered within Curi by your organization, a 5-digit verification code will be sent to your email by Curi . Enter the code in the provided field.

If you made a mistake with your email, you can tap the “Change Email” option to correct it.

If you didn’t receive the code, tap “Resend” to receive another code.

Create a New Password

Once the verification code is accepted, you will be prompted to create a new password.

Enter your new password and confirm it in the respective fields. Ensure that your password meets the required criteria, which includes being a minimum of 8 characters long and containing at least one special character, one number, one upper case and one lower case character.

Tap “Create Password” to proceed.

Welcome to Curi

After creating your password, your account will be successfully created. You can now log in using your newly created credentials. If you need any further support or assistance, please feel free to contact our support team at support@curiapp.ai or use the “Get App Support” feature in the app to chat with Curi AI for assistance.