FAQ Category: Understanding AI capabilities

Our approach to data utilization is both comprehensive and transparent. We collect and use your personal data responsibly and transparently, ensuring that it serves the primary purpose of delivering personalized, impactful solutions for workplace challenges.

When you use Curi, we may aggregate or anonymize your data to ensure it no longer identifies you, and use this information to understand how Curi’s services are being used, improve the existing features and develop new ones. We never use your data for any purpose beyond enhancing the platform or complying with legal obligations. As you engage with Curi more, the app becomes increasingly adept at anticipating your needs and offering a truly personalized experience.

For more information about how we collect, use, and protect your data, please refer to our Privacy Policy.

Curi AI effectively addresses subjective debate queries by encouraging users to engage in self-reflection and helping them explore their own beliefs, emotions, and biases. Rather than taking sides, Curi serves as a trusted, personalized coach and an empathetic listener. It provides guidance to help users understand and consider alternative viewpoints from opposing parties. By offering constructive advice grounded in ethical principles, detecting early signs of conflict, and employing unbiased mediation techniques, Curi promotes a balanced approach. This ensures that users can navigate debates thoughtfully, manage their emotions, and engage in respectful, productive conversations, ultimately aiding in the de-escalation of conflicts.

Curi is a powerful tool for workplace conflict resolution and communication, but it is not designed to replace legal counsel or professional judgment, especially in complex legal cases or severe workplace violations. These situations typically require expert intervention from legal professionals or specialized authorities who can provide proper legal advice and ensure compliance with applicable laws.

While Curi can assist in resolving workplace conflicts, preventing escalation and improving communication, it is important to recognize that certain cases may involve legal complexities, ethical concerns, or significant policy violations that go beyond the app’s scope. For these scenarios, seeking legal counsel or consulting relevant professionals is crucial to ensure that proper actions are taken.

Additionally, Curi’s effectiveness is largely dependent on the active participation and commitment of both parties involved in the situation. If one or both parties fail to engage meaningfully in the process, Curi’s ability to facilitate a resolution may be limited. Therefore, for optimal results, it is essential that all parties are committed to resolving the issue and are willing to actively communicate and collaborate through the app.

Our company is deeply committed to ensure users’ safety and emotional well being, especially  during  sensitive situations such as self harm,  threats to oneself or others. Curi AI is trained to gather critical information related to such situations, respond effectively and empathetically and  ensure users receive the support they need promptly. Below, we outline the key measures incorporated into Curi’s approach to handling such scenarios:

Confirming Involvement of another person

When a situation involves another individual, Curi AI takes a cautious and empathetic approach to understand the context. The system gently asks clarifying questions to ascertain if the user or someone else may be at risk. This step ensures accurate and sensitive gathering of critical details.

During this process, Curi AI provides immediate emotional support by employing techniques designed to reduce stress and promote calmness. These include:

– Grounding exercises: Simple activities to help users stay present and feel more in control.

– Reassuring language: Ensuring users feel supported and understood throughout the interaction.

This approach ensures users remain calm while the necessary information is collected to provide appropriate assistance.

Direct Emergency Assistance:

In cases of severe distress or immediate danger, Curi AI prioritizes connecting users with emergency services. The platform provides users with emergency contact information, such as 911 or equivalent local emergency services and strongly recommends  users to take prompt action to seek professional assistance. This approach ensures that users receive urgent professional care without any unnecessary delays. 

Crisis Hotline Access:

For situations that may require specialized support, Curi AI provides users with information about crisis hotlines, such as details of national or local mental health support lines, to connect them with trained professionals who can provide specialized and expert assistance at the moment. This feature enables users to access specialised care promptly and ensures their concerns are addressed by appropriate professionals. 

Calming and Supportive Guidance:

Curi AI is equipped with tools to help users stabilize their emotions during distressing moments. 

When sensitive situations are detected, Curi AI provides calming techniques, such as guided breathing exercises, grounding strategies, and reassuring prompts, to help users stabilize their emotions, regain a sense of control, and reduce anxiety.

Compassionate Engagement:

The app is designed to respond with empathy and understanding. It aims to validate users’ feelings by acknowledging the challenges they are facing without judgement, encourage users to seek additional help when needed, and provide them with consistent reassurance that help is available and accessible any moment. 

Ethical Safeguards and Continuous Improvement:

Our platform adheres to strict ethical guidelines to prioritize user safety and maintain a  supportive and nonjudgmental tone in all interactions. The app’s features are continually enhanced through feedback and collaboration with mental health professionals to ensure its effectiveness in handling sensitive cases. Safeguards include confidentiality, ethical decision-making frameworks, partnerships with mental health professionals, and regular updates based on user feedback and expert advice to maintain the app’s effectiveness.

Yes, Curi AI is designed to detect and respond to emotional cues within user interactions. Leveraging advanced natural language processing, Curi analyzes the user’s input considering factors such as wording, punctuation, sentence structure, and the overall context of the conversation, to identify emotions, whether explicitly stated or implied. If Curi is uncertain, it prompts the user for clarification to better understand their emotional state and context of the situation. In sensitive situations, Curi responds with empathy and support, offering stress relief exercises and encouraging users to reach out for immediate assistance or specialized help, depending on the severity of the situation.

Curi AI continually improves through user interactions and feedback, allowing it to offer more appropriate and effective support. As Curi learns from each user’s unique situations, it becomes increasingly adept at providing relevant assistance. While Curi has a strong track record in helping with conflict resolution, communication challenges, and emotional support, its effectiveness can depend on several factors, including the complexity of the issue, the level of user engagement, and the willingness of all parties involved to participate. The app is most successful when users are actively engaged, clearly articulate their thoughts and objectives, and thoughtfully follow Curi’s guidance throughout the process.

Our AI system undergoes regular updates, following the same rigorous process as our content updates. Our dedicated research team consistently evaluates and enhances Curi’s underlying AI architecture to ensure it maintains high performance, reliability, and relevance. These updates incorporate the latest advancements in AI technology, as well as insights gained from our evolving understanding of workplace dynamics and user needs, ensuring that Curi’s AI remains at the forefront of innovation and continues to provide effective and relevant support.