Our company is deeply committed to ensure users’ safety and emotional well being, especially during sensitive situations such as self harm, threats to oneself or others. Curi AI is trained to gather critical information related to such situations, respond effectively and empathetically and ensure users receive the support they need promptly. Below, we outline the key measures incorporated into Curi’s approach to handling such scenarios:
Confirming Involvement of another person
When a situation involves another individual, Curi AI takes a cautious and empathetic approach to understand the context. The system gently asks clarifying questions to ascertain if the user or someone else may be at risk. This step ensures accurate and sensitive gathering of critical details.
During this process, Curi AI provides immediate emotional support by employing techniques designed to reduce stress and promote calmness. These include:
– Grounding exercises: Simple activities to help users stay present and feel more in control.
– Reassuring language: Ensuring users feel supported and understood throughout the interaction.
This approach ensures users remain calm while the necessary information is collected to provide appropriate assistance.
Direct Emergency Assistance:
In cases of severe distress or immediate danger, Curi AI prioritizes connecting users with emergency services. The platform provides users with emergency contact information, such as 911 or equivalent local emergency services and strongly recommends users to take prompt action to seek professional assistance. This approach ensures that users receive urgent professional care without any unnecessary delays.
Crisis Hotline Access:
For situations that may require specialized support, Curi AI provides users with information about crisis hotlines, such as details of national or local mental health support lines, to connect them with trained professionals who can provide specialized and expert assistance at the moment. This feature enables users to access specialised care promptly and ensures their concerns are addressed by appropriate professionals.
Calming and Supportive Guidance:
Curi AI is equipped with tools to help users stabilize their emotions during distressing moments.
When sensitive situations are detected, Curi AI provides calming techniques, such as guided breathing exercises, grounding strategies, and reassuring prompts, to help users stabilize their emotions, regain a sense of control, and reduce anxiety.
Compassionate Engagement:
The app is designed to respond with empathy and understanding. It aims to validate users’ feelings by acknowledging the challenges they are facing without judgement, encourage users to seek additional help when needed, and provide them with consistent reassurance that help is available and accessible any moment.
Ethical Safeguards and Continuous Improvement:
Our platform adheres to strict ethical guidelines to prioritize user safety and maintain a supportive and nonjudgmental tone in all interactions. The app’s features are continually enhanced through feedback and collaboration with mental health professionals to ensure its effectiveness in handling sensitive cases. Safeguards include confidentiality, ethical decision-making frameworks, partnerships with mental health professionals, and regular updates based on user feedback and expert advice to maintain the app’s effectiveness.