Curi offers an AI-powered, comprehensive approach to conflict resolution, equipping users with the tools to effectively navigate and resolve workplace and interpersonal conflicts. It encourages users to articulate and clarify their emotions, along with the context behind any conflict or dissatisfaction. Through carefully designed prompts, Curi gathers more information about the conflict, identifies any other individuals involved, and encourages the co-creation of a collaborative space for dialogue between the involved parties, with mutually agreed ground rules and agreements. Throughout the process, Curi AI ensures that the conversation remains constructive and purposeful, preventing emotional triggers from influencing perspectives, misunderstandings, or escalation.
To mitigate the conflict and facilitate productive conversations, Curi provides structured support, such as:
- Mediation Support: Curi is designed to be an objective conflict resolution facilitator and mediator, focusing on bridging divides by reducing triggered reactions and building curiosity, empathy, and collaboration between parties. Its main goal is to help parties understand each other’s perspectives, which are often overlooked in conflict.
- Structured Communication: It guides users through structured communication processes, helping them articulate their issues clearly and listen to the other party’s viewpoint.
- AI-Facilitated Dialogues: Curi facilitates productive dialogue by guiding both parties through the conversation. It encourages active listening, reframes statements for clarity, and ensures both perspectives are equally heard, helping to de-escalate tension and create a constructive environment for resolution.
- Objective Feedback: Curi provides objective feedback based on the information provided by both parties, helping to identify common ground and areas where compromise or resolution can be reached in a way that benefits everyone involved.
- Conflict Analysis: The AI analyzes the conflict dynamics, considering factors like emotions, biases, and underlying interests, to suggest strategies for resolution.
- Skill Development: Users can develop conflict resolution skills through interactive challenges and guided exercises within Curi, applying techniques learned to real-world scenarios.
- Continuous Improvement: Through machine learning, Curi improves its mediation capabilities over time, incorporating user feedback to enhance its effectiveness in handling various types of conflicts.